Why news personalization has flopped with users, media

Photo by samplediz Theories on the Internet’s effect on news consumption generally follow one of two themes. The first is that it frees users to find the news of interest and consequence for them — personalized news — without the constrictions of time, editor-gatekeepers and journalistic agendas. The second is that the Internet is aContinue reading “Why news personalization has flopped with users, media”

So, you messed up: 3 tips for handling corrrections

Another recent item in need of a correction, from the Times-Picayune of New Orleans: http://imgur.com/KlyzZ The mistaken reporting of Rep. Gabrielle Giffords’ death may have you thinking that only big news organizations working in real time can make such mistakes. But such wrongheaded errors are often not caused by deadline pressure and erroneous sources (norContinue reading “So, you messed up: 3 tips for handling corrrections”

TBD’s sexy correction was a brilliant move

It’s the ideal redemption for any news-media company — make a mistake, own up to it, and get more attention for the correction than the mistake, some of it positive and constructive attention. Then, acknowledge the attention and draw the focus back to how you remedy mistakes rather than the hubris-laced lie of “we’ll neverContinue reading “TBD’s sexy correction was a brilliant move”