Dead retail stores of our lives

I read a story today on Forbes' website arguing that Best Buy, through a combination of the Internet (e.g. Amazon), poor customer service, poor internal inventory and logistics and a general societal shift away from bricks-and-mortar retailers, is slowly headed toward a rapid fall. I've thought for a couple of years now that Best Buy…Read more Dead retail stores of our lives

United Concordia doesn’t understand the phrase “open season”

I take the Metro to work each day in Washington, D.C., and as I ascend toward ground level at the Verizon Center, I've been passing an advertisement for United Concordia about the savings you can get from its dental plans. Presumably, it's also open-enrollment season. Thus, you'd think, there could be a way to use…Read more United Concordia doesn’t understand the phrase “open season”

Society’s quality-control problem with editing

Depleted newsrooms are every day illustrating what a lack of copy editing does -- a slow sapping of quality and quality control. It doesn't mean no news is gathered or that the language is destroyed, but the effect might be more insidious. Only the most able-eyed and loudest notice, and their noise is often dismissed…Read more Society’s quality-control problem with editing